Search
Close this search box.
Search
Close this search box.

We're Hiring!

CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology. Over the past 25 years, our talented team of individuals has created a best-in-class experience and forged a reputation as the most highly regarded software provider in the logistics industry!

Make Your Mark! See Why We're a
Top Rated Employer.

Leading Innovation from the
Remote Workplace

Our incredible team is made up of experienced individuals from diverse professional and personal backgrounds. We encourage our staff’s creativity and exceptional work ethic, which allows us to continue to thrive and produce leading products and services for our customers. We are not only an innovator in our field but also an innovator in remote work cultures.

 

Although headquartered in midtown Phoenix, Arizona, our company has had a remote workforce since 2008 and we have staff located across the country. We understand the value that remote working can provide to our team members and their families in offering a healthy work-life balance, and it has been an integral part of our success.

 

CXT Software proudly offers comprehensive benefits including:

  • Competitive pay
  • 100% remote workplace – Not hybrid. 100% work from home! 🎉
  • 401(k) with a 3% employer contribution after your first year of employment
  • Health, dental, vision, and life insurance offered
  • 80 hours of vacation time after your introductory period  🏖
  • 56 hours of sick leave per calendar year 🩺
  • 13 paid holidays
  • and much more…
Being a 100% remote workplace, it is important that candidates have a suitable working location at home that is free from distractions and has reliable, high-speed internet connectivity. Upon hire, you will be provided the appropriate IT and communication resources needed for your job role.

Current Openings

Please note, we can only consider candidates residing in the following states: 

AZ, CO, CT, FL, IN, ME, MO, SC, TX, and WI.

Director of Professional Services

Are you ready to jump into the driver’s seat and turbo-charge our rapidly expanding technical client services division? We’re scouting for a Director of Professional Services who has the energy and vision to take our technical services to the next level. You’ll be leading a seasoned group of professionals, with a combination of technical and customer service skills, who are looking for a visionary leader that can both increase our revenue and improve our service excellence.

 

This role encompasses a blend of responsibilities, including internal team member management, high-level project management, technical competency, and customer-facing leadership.

 

The director’s success in this role hinges on her or his ability to achieve exceptional results in both customer satisfaction and service revenue generation. The Director of Professional Services is anticipated to be involved in overseeing all customer-facing concierge, custom work, and integration projects, collaborating with various teams, and consistently strategizing with the COO on processes and planning new methods to reach and exceed our growing goals. The role also entails planning and implementing the vision of our next-generation service bus framework for integrations and custom automation that empower our team members to even more rapidly meet our customers’ needs.

 

You’ll play a pivotal role with supervisory responsibilities, directly reporting to the COO. Be prepared for some adventure with occasional travel (0-5% annually) to customer sites as well as visiting team members in person.

  • Lead a team with responsibilities that include custom software development, implementation and delivery of integration solutions, training, and support.
  • Manage and mentor two team leads for both the customer-facing services side of our professional services division and the engineering team tasked with rapid deployment of custom development solutions to meet client expectations.
  • Plan and manage client-driven projects and custom development to support the growing needs of transportation logistics clients, matching their urgency and commitment.
  • Lead team members, focusing on nurturing, promoting, inspiring and mentoring your team towards a culture of customer service, urgency, and profitability.
  • Analyze current operating procedures, developing and implementing a plan to improve the efficiency of current tools, project management methodologies & processes.
  • Establish and maintain key KPIs and metrics that will be used to monitor team progress in improving customer service and profitability.
  • Oversee the professional services budget, ensuring efficient allocation and maximized returns!
  • Work closely with Business Development leadership to grow service revenue and maintain profitability margins.
  • Lead a successful major internal software development project to implement an industry-leading next-generation enterprise service bus that can accommodate rapid integration development and deployment, effective monitoring and debugging, and reduction in technical debt and support requirements.
  • Minimum of 6 years of professional services experience.
  • Bachelor’s degree in technology, business administration or related fields.
  • Demonstrated ability to manage multiple projects and people simultaneously.
  • Minimum 3 years experience in developing and delivering professional B2B service offerings in a SaaS or related industry.
  • Experience in managing and coaching technical professional services teams.
  • Minimum 3 years experience contributing to or managing technical projects relating to integrating two or more proprietary systems for real-time data synchronization.
  • Strong work ethic and a “do whatever it takes to get the job done” attitude to deliver results in a fast-paced environment
  • Transportation/Courier/Delivery/Logistics industry experience.
  • $120,000 – $130,000 annual salary range

Want to be part of the team? Click the button below to email a resume and cover letter. We look forward to hearing from you!

Note to Applicants: 

  • CXT Software is an equal opportunity employer. We value the diversity of our workforce. Must be authorized to work in the U.S. We are unable to sponsor H1b applicants at this time. No third parties, please.

Are you a driver looking for delivery work opportunities or getting started with the Driver App?

Check out our Driver Resources page.

Work with Respected Partners!

Your Contributions Get Recognition!

Connect with carriers
in your area!

Connect with carriers
in your area!

Ready to learn more? 🚀

Let's Meet! 🤝

Explore the power of our solutions for your logistics needs! Schedule a chat at your convenience, and let’s elevate your operations.

Ah snap! It looks like something is missing.
Please refresh the page and try again.

Refresh


If you are still seeing this message after refreshing, please contact us
at 602-265-0195 or [email protected].

Submission received!

Submission received!

Thank you for opting in.

Submission received!

Submission received!

Best of luck on the road!

Welcome to our
driver connection form!

Welcome to our
driver connection form!

You are about to voluntarily share your name and contact details for delivery work opportunities. These details will be broadcast to CXT-powered carriers in your market.

 

If you do not want your information to be shared, do not proceed. 

Let's meet! Request a
guided demo.

Let's meet! Request a
guided demo.